Policies, Terms &amp; Conditions

19. Rights of Data Subjects

Subject to applicable legal limitations and conditions, data subjects may have the right to:

Know whether their personal data is being processed.
Access their personal data and obtain a copy.
Correct or complete their personal data.
Request deletion where permitted by law.
Withdraw consent.
Restrict or object to processing.
Object to direct marketing.
Request data portability where such right is legally available.
Request human review of certain automated decisions.
Submit a complaint to the Company or competent regulatory authority.
Receive notification of a data breach where required by law.

20. Exercising Your Rights

Privacy-related requests should be sent to:

confirmation@elhabashytravel.com

Please use the following email subject:

Personal Data Request

The Company may request appropriate information to verify the identity of the person submitting the request and to protect personal data from unauthorized disclosure.

A request may be refused or restricted where it conflicts with a legal obligation, the rights of another person, performance of an existing booking, an investigation, or a legal claim or defense.

The reason for any restriction or refusal will be provided where legally required.

21. External Links and Platforms

The Platform may contain links or tools operated by third parties.

The practices of independent third parties are not governed by this Policy, and users should review the relevant third party’s privacy policy before providing personal data to them.

22. Changes to This Policy

This Policy may be updated as a result of changes in laws, services, technologies, or suppliers.

The updated version will be published together with the date of the latest revision.

Appropriate notice will be provided where a material change occurs, and renewed consent will be obtained where required by law.

23. Governing Law and Complaints

This Policy is governed by the laws of the Arab Republic of Egypt, without prejudice to any mandatory rights granted under another applicable law.

Complaints may be submitted to:

support@elhabashytravel.com
legal@elhabashytravel.com

Data subjects retain the right to submit complaints to the Personal Data Protection Center or to the competent judicial and regulatory authorities.

We Love Bringing Happiness and Helping Others.

We create, organize, update, and continuously improve our policies for one purpose: to keep things clear, helpful, and designed around a better experience for everyone.

We work hard to balance our rights with our responsibilities toward you.

Your satisfaction is one of our highest priorities. If you have any suggestion, question, or complaint, please contact us first so we can work with you to resolve it.

Second: Cancellation Policy

EL HABASHY TRAVEL

Last Updated: August 4, 2026

This Policy sets out the general rules governing the cancellation of requests and bookings for services offered, arranged, or coordinated through EL HABASHY TRAVEL.

Cancellation terms may vary depending on the service provider, fare type, travel date, and season. Therefore, any specific terms shown in the quotation, payment page, or booking confirmation form an integral part of this Policy.

1. Nature of the Company’s Role

Depending on the nature of each transaction, the Company may act as:

A marketing or listing platform.
A booking intermediary or coordinator.
An agent acting on behalf of the service provider.
A payment collection agent.
A principal contracting party for a specific service.
A service provider delivering a service under its own name and responsibility.

The quotation or confirmation will identify the Company’s role and the actual service provider where necessary.

Services requiring specialized licensing are delivered through licensed entities, travel companies, or authorized suppliers.

2. Specific Terms of Each Booking

A booking may be:

Free to cancel until a specified deadline.
Cancellable subject to a fee.
Non-cancellable or non-refundable.
Amendable only.
Subject to seasonal, group, or exceptional conditions.

If a general term conflicts with a specific term clearly disclosed before payment, the specific term shall apply, unless it conflicts with a mandatory provision of law.

3. Submitting a Cancellation Request

Cancellation requests must be submitted to:

booking@elhabashytravel.com
or
support@elhabashytravel.com

The request should include:

The booking holder’s name, booking number, service to be cancelled, names of travelers, reason for cancellation, and contact details.

A booking is not considered cancelled merely because a request has been submitted.

Cancellation becomes effective only after written confirmation from the Company or the service provider.

4. Timing of Cancellation

Cancellation charges are calculated according to the actual date and time at which the cancellation can be processed in the supplier’s system.

If a request is received outside business hours, during a public holiday, or at a time when the supplier cannot be reached, it may be processed at the earliest available business time, and the charges applicable at the time of processing will apply.

Customers should submit cancellation requests with sufficient notice.

The Company is not responsible for increased cancellation charges resulting solely from a delay by the customer in submitting the request.

5. Cancellation Charges

Depending on the booking, deductions may include:

Supplier cancellation fees.
The value of non-refundable nights or services.
Ticket issuance fees.
Governmental or consular fees.
Non-refundable payment gateway or bank charges.
Transfer fees and currency exchange differences.
The value of work or services already performed.
Disclosed consultation or processing fees.
Non-refundable taxes and charges.

The Company does not impose undisclosed fees or charges that are unrelated to an actual service, cost, or condition previously disclosed and accepted.

6. Non-Cancellable Rates

Promotional rates, early-booking rates, seasonal offers, holiday rates, event-related bookings, or group rates may be non-cancellable.

This condition applies where it has been clearly disclosed before payment or confirmation, without prejudice to any mandatory legal rights.

7. No-Show

A customer may be considered a No-Show if they fail to arrive at the specified time or arrive late enough for the service provider to refuse delivery of the service.

This may result in the loss of part or all of the booking amount, depending on the supplier’s terms.

This may apply to hotels, airports, transfers, tours, events, or medical appointments.

8. Missing Documents or Denied Boarding

The Company is not responsible for cancellation or non-use costs resulting from:

An expired passport.
Failure to obtain a required visa or permit.
Providing incorrect information.
Late arrival for travel.
Denied boarding for security, health, or regulatory reasons relating to the traveler.
Violation of the service provider’s rules.

This does not apply where the cause results from a proven error attributable to the Company.

9. Booking Amendments

Changes to names, dates, destinations, room types, or number of travelers may be treated as a cancellation and rebooking if the supplier’s system does not permit amendments.

The customer is responsible for supplier fees, fare differences, taxes, and any disclosed processing charges.

A request to amend a booking does not guarantee that the amendment will be accepted or that the original price or availability will remain available.

10. Hotels and Accommodation

Cancellation terms vary depending on the hotel, rate type, and season.

Charges may include one night, a percentage of the booking value, or the full value of the stay.

The hotel’s local time zone and cancellation deadline rules will apply when determining the cancellation period.

11. Flights and Transportation

Flight tickets and transportation bookings are subject to the rules of the airline, carrier, and fare class.

Some tickets may be non-refundable, while others may allow only partial tax refunds.

Fees may apply per traveler and per flight segment.

12. Trips, Activities, and Events

Tickets for events, activities, yachts, day trips, and services reserved for a specific date and time may be non-cancellable.

If an event is cancelled by the organizer, the matter will be handled according to the organizer’s policy, which may provide for a refund, an alternative date, or a credit.

13. Visas

Cancellation of a visa application does not guarantee a refund of:

Embassy or consular fees.
Visa application center fees.
Appointment or biometric fees.
Translation or document authentication fees.
Fees for reviewing or preparing an application file where the work has already been performed.
Travel company or supplier fees.

Visa decisions and processing times are determined solely by the competent official authority.

14. Hajj and Umrah

These services are offered, marketed, or coordinated through licensed travel companies and authorized entities in accordance with applicable official regulations.

Cancellations are subject to the terms of the operating travel company, the competent authorities, hotels, carriers, and the applicable seasonal regulations.

15. Medical Tourism

Medical appointments and treatment programs are subject to the policies of the healthcare facility and the relevant accommodation and transportation providers.

Fees for consultations, examinations, or services already performed are non-refundable.

The Company is not responsible for medical outcomes or decisions made by healthcare providers.

16. Cancellation by the Service Provider

If the service provider cancels a booking before it is performed, the Company will, depending on its role in the transaction, work to provide one of the following solutions:

A comparable alternative.
A change of date.
A future credit, subject to customer approval.
A refund of the amount due.

Where the Company is the principal contracting party, it will fulfill its obligations to the customer in accordance with the booking confirmation and applicable law.

Where the Company acts as an intermediary, it will communicate and follow up with the supplier while remaining responsible for its own errors and for any amounts received by it on behalf of the customer.

17. Force Majeure and Exceptional Circumstances

Circumstances beyond reasonable control may include:

Natural disasters, epidemics, wars, civil unrest, border or airport closures, governmental decisions, health restrictions, strikes, dangerous weather conditions, and widespread failures of booking or communication systems.

Each situation will be handled according to applicable law, supplier terms, and the available options, while reasonable efforts will be made to minimize the impact on the customer.

18. Corporate and Group Bookings

B2B bookings, group bookings, tour groups, conferences, and similar arrangements are subject to their own agreements and quotations.

Where a specific commercial agreement conflicts with this Policy, the specific agreement shall apply to the relevant transaction, provided that it does not violate applicable law.

EL HABASHY TRAVEL

Last Updated: August 4, 2026

1. Submitting a Booking Request

Submitting a form or message, or making a payment, does not always mean that the booking has been confirmed.

A service may be:

Available for instant booking.
A booking request requiring review.
A pending request awaiting supplier confirmation.
A booking requiring full or partial payment within a specified deadline.

The nature of the request will be stated in the quotation, payment page, or communication sent to the customer.

2. Booking Confirmation

A booking becomes confirmed once the applicable requirements have been completed, including:

Service availability.
Acceptance by the service provider.
Payment of the required amount.
Issuance of a confirmation number, voucher, or ticket.

A message stating “Your request has been received” or a payment receipt alone does not constitute final confirmation where the service remains subject to supplier approval.

Booking confirmations are sent through:

3. Prices and Availability

Prices for hotels, flights, and travel services are dynamic and may change until final confirmation.

If the price changes or availability is no longer available before confirmation, the customer may choose to:

Accept the new price or alternative.
Select another service.
Receive a refund of the amount paid for the unconfirmed request.

The Company does not charge a cancellation fee for a request that could not be confirmed due to loss of availability or a price change, unless the Company has already performed a separate service whose fee was previously disclosed.

4. Quotation Validity

A quotation remains valid for the period stated in the quotation and subject to continued availability.

Where no specific validity period is stated, the quoted price remains indicative until supplier confirmation and payment are completed.

5. What the Price Includes

The quotation will specify what is included in the price, such as:

Accommodation, meals, taxes, transfers, tickets, activities, and service fees.

No service should be assumed to be included unless expressly stated.

Some cities or hotels may impose local taxes, deposits, or charges payable upon arrival.

6. Currencies

Prices may be displayed in Egyptian Pounds or foreign currencies.

Where payment is made in a different currency, the exchange rate applied by the bank or payment gateway at the time of the transaction will apply.

Any currency conversion shown on the website is approximate unless expressly stated to be the final binding rate.

7. Payment Methods

Available payment methods may include:

Bank cards, bank transfers, electronic wallets, payment links, cash payments where permitted, and installment plans through approved providers.

Available payment options will be displayed during the booking process.

8. Official Payment Channels

The Company does not recognize payments made to personal accounts or through unauthorized payment methods unless written instructions have been issued from:

payment@elhabashytravel.com
or
billing@elhabashytravel.com

Customers must verify the beneficiary name and booking reference before making payment.

9. Payment Data Security

The Company does not request:

Online banking passwords.
CVV security codes through WhatsApp or email.
OTP verification codes.
Login details for banking applications.

Anyone requesting such information does not represent the Company and should be reported immediately to:

refund@elhabashytravel.com

10. Deposits and Partial Payments

Certain bookings may allow payment of a deposit or initial installment.

The price or availability is not secured except as stated in the quotation or booking confirmation.

The customer is responsible for paying the remaining balance by the applicable deadline.

Failure to pay on time may result in cancellation of the booking and application of the relevant cancellation terms.

11. Installment Payments

Installment services are subject to the terms and conditions of the relevant bank or financing provider.

The financing arrangement may be entered into directly between the customer and the financing provider.

The Company is not responsible for credit approval decisions or financing fees imposed by an independent financing provider.

12. Transaction Verification

The Company may request documents to verify the identity or authorization of the payment method holder, particularly where fraud indicators are present.

A transaction may be suspended or rejected where:

It is declined by the bank.
Verification cannot be completed.
There are indications of fraud or unauthorized use.
The transaction conflicts with applicable laws or banking regulations.
Authorization from the payment method holder cannot be established.

13. Customer Responsibility for Information

The customer must carefully review:

Names exactly as shown in passports, dates of birth, nationality, passport numbers, dates, room type, meals, number of travelers, schedules, and destination.

The customer is responsible for costs arising from correction of information they provided incorrectly.

The Company remains responsible where it received correct information but entered or transferred it incorrectly.

14. Booking on Behalf of Others

The person making the booking confirms that they are authorized to provide the personal information of all travelers and to accept the applicable terms on their behalf.

The booking holder remains responsible for communication and payment unless the Company confirms another authorized person in writing.

15. Service Provider Terms

The terms and conditions of the hotel, carrier, travel company, event organizer, or other provider form part of the booking.

Material terms that may affect the customer’s decision, including cancellation, no-show, baggage, and age-related rules, will be disclosed before payment or included in the confirmation document.

16. Special Requests

Requests relating to views, bed type, connecting rooms, early check-in, or late check-out are recorded as requests only and are not guaranteed unless confirmed in writing by the supplier.

17. Invoices and Receipts

The Company issues documentation for amounts collected according to its role in the transaction.

The service provider may issue the invoice for the underlying service, while the Company may issue an invoice or receipt for marketing, booking, coordination, or service fees.

The fact that the Company collects the full amount does not necessarily mean that it is the actual service provider where the booking documentation clearly states that the Company acts as a collection agent or intermediary for a specified supplier.

18. Obvious Errors

Where a clearly incorrect price or description appears due to a technical or human error, the Company may correct it before final confirmation.

If the customer has already made a payment, the customer may choose between accepting the correction or receiving a refund for the unconfirmed request.

This clause may not be used to justify misleading advertising or intentional errors.

19. Electronic Communications

The customer agrees to the use of email, WhatsApp, text messages, and notifications for sending documents, confirmations, and amendments.

Electronically recorded communications, acceptances, payments, and confirmations may serve as evidence of the transaction to the extent permitted by law.

20. Corporate and Agent Services

B2B and B2B2C accounts are subject to separate commercial agreements and terms.

Partnership communications should be directed to:

partners@elhabashytravel.com
b2b@elhabashytravel.com

Fourth: Payment & Booking Policy

EL HABASHY TRAVEL

Last Updated: August 4, 2026

This Policy governs the calculation and processing of amounts due to customers following the cancellation or amendment of a booking, or where a service cannot be provided.

1. When Is a Customer Entitled to a Refund?

A right to a refund may arise where:

The booking terms allow cancellation.
The service provider approves the refund.
The service is cancelled without an acceptable alternative being provided.
An overcharge or duplicate payment occurs.
The service cannot be delivered due to an error attributable to the Company.
Applicable law provides a mandatory right to a refund.

Submitting a cancellation request does not automatically entitle the customer to a full refund.

2. Calculation of the Refund Amount

The refundable amount is calculated after deducting any permitted charges, which may include:

Cancellation or amendment fees.
The value of services already provided.
Supplier fees.
Governmental or consular fees.
Non-refundable payment gateway or bank charges.
Transfer fees and currency exchange differences.
Non-refundable taxes.
Disclosed consultation or processing fees for services already performed.

Where possible, the Company will provide the customer with a breakdown of the final refundable amount.

3. The Company’s Role and Its Effect on Refunds

3.1 Where the Company Is the Principal Contracting Party

The Company will refund the amount due in accordance with the booking terms and applicable law.

The Company may not rely on intermediary status where it contracted with the customer in its own name as the service provider or original seller.

3.2 Where the Company Acts as an Intermediary or Collection Agent

The Company will submit the refund request to the supplier and follow up on its processing.

The amount will be transferred to the customer after the refund has been approved and actually received from the supplier or payment gateway.

Where the Company’s intermediary role was clearly disclosed, it is not required to finance a refund amount that has not been returned by the supplier.

However, the Company remains responsible for reasonable follow-up and for transferring any amount received on behalf of the customer without unjustified delay.

4. Refund Processing Time

Refund processing begins after:

A complete refund request has been received.
The identity of the applicant has been verified.
The refund amount has been determined.
The supplier has approved the refund, where the Company acts as an intermediary.
The Company or payment gateway has received the amount, where the refund depends on the supplier.

The Company aims to process the amount due within approximately 7 to 14 business days after completion of the above steps, or within any shorter period required by applicable law.

Banks or card providers may require additional time for the refunded amount to appear in the customer’s account.

5. How to Request a Refund

Refund requests should be sent to:

Please use the following email subject:

Refund Request – Booking Number

The request should include:

The booking holder’s name, booking number, reason for the request, proof of payment, and any documents supporting the refund claim.

6. Refund Method

As a general rule, refunds are made to the original payment method.

Where this is not possible for banking or legal reasons, a documented bank transfer may be made to the payment holder or an authorized beneficiary after identity verification.

Refunds will not be transferred to a third party without acceptable authorization.

7. Currencies and Exchange Rate Differences

Refunds are processed in accordance with the currency and method permitted by the collecting entity or supplier.

The final amount may differ due to exchange-rate movements or fees imposed by the bank or card network.

The Company is not responsible for differences arising solely from a bank or payment provider unless the error is attributable to the Company.

8. Non-Refundable Amounts

Non-refundable amounts may include:

Accommodation rates or tickets clearly described as non-refundable.
Governmental and consular fees.
Event tickets and services reserved for a specific date.
Issuance or processing fees for services already performed.
Insurance premiums after coverage has commenced, subject to the insurer’s terms.
The value of services already used in whole or in part.
Payment charges not refunded by the collecting entity.
Bookings lost as a result of a no-show.
Fees clearly disclosed as non-refundable, to the extent permitted by law.

9. Partial Refunds

Where the customer has used part of the service, or the cancellation applies only to certain travelers, the refund will be calculated only for the refundable portion.

Cancellation by one traveler within a group booking may result in repricing of the remaining booking or loss of a group discount.

10. Visa Refusal

Visa refusal does not automatically create a right to a refund for hotels, flights, or travel packages.

Each service remains subject to its own cancellation terms unless the relevant offer expressly includes special protection in the event of visa refusal.

11. Vouchers and Credits

A credit or voucher may be offered with the customer’s consent or in accordance with the supplier’s terms.

A voucher cannot be converted into cash unless its terms or applicable law permit this.

A voucher may not be used to replace a mandatory legal right to a cash refund.

12. Chargebacks

Customers are encouraged to contact the Company first so the transaction can be reviewed.

A customer may not receive both a refund from the Company and a bank chargeback for the same transaction.

The Company may provide booking, payment, approval, and service-use documentation to the bank in order to defend a valid transaction.

If the customer receives the same amount twice, the customer must return the excess amount.

13. Overcharges or Duplicate Charges

If it is confirmed that the Company charged an excessive or duplicate amount due to its own error, the excess amount will be refunded after verification without cancellation fees.

Where the error originates from the bank or payment gateway, the Company will assist the customer by providing the necessary supporting documentation.

14. Following Up on a Refund Request

Refund requests may be followed up through:

refund@elhabashytravel.com

Banking and payment-related inquiries should be directed to:

payment@elhabashytravel.com

Third: Refund Policy

Fifth: General Terms & Conditions

General Terms & Conditions for the Use of EL HABASHY TRAVEL Services

Last Updated: August 4, 2026

Welcome to EL HABASHY TRAVEL.

These Terms & Conditions govern the use of the website, applications, platforms, accounts, communication channels, booking services, marketing services, and coordination services provided under the EL HABASHY TRAVEL brand.

Please read these Terms carefully before creating an account, submitting a booking request, or making any payment. Using the Platform, submitting a request, accepting a quotation, or making any payment constitutes acceptance of these Terms and the policies referred to herein.

1. Company Information

Legal Name: El Habashy Tourism & Investment – Single-Member Limited Liability Company.

Brand Name: EL HABASHY TRAVEL.

Commercial Registration No.: 34563.

Tax Registration No.: 781739608.

Address: Alexandria Corniche, next to Al Mahrousa Hotel, 4 Adnan Madany Street, Borg Al Zahraa Al Nayra, El Saraya, Alexandria, Arab Republic of Egypt.

Website: www.elhabashytravel.com

General Email: info@elhabashytravel.com

Customer Support: support@elhabashytravel.com

Bookings: booking@elhabashytravel.com

Booking Confirmations: confirmation@elhabashytravel.com

Payments: payment@elhabashytravel.com

Refund Requests: refund@elhabashytravel.com

Legal Affairs & Privacy: legal@elhabashytravel.com

Contact Numbers:

+20 155 588 8961
+20 111 811 1757
+20 112 674 9348
+20 112 674 9353

2. Definitions

For the purposes of these Terms, the following words and expressions shall have the meanings set out below:

Company: El Habashy Tourism & Investment, owner and operator of the EL HABASHY TRAVEL brand.

Platform: The website, application, social media pages, WhatsApp, email, booking center, or any other digital or physical channel operated by the Company.

Customer: Any person who uses the Platform, requests a quotation, makes a booking, or pays an amount.

Traveler: The person for whom the service is provided, whether or not that person is the Customer.

Supplier: Any hotel, licensed travel company, airline, carrier, medical facility, event organizer, booking platform, insurance company, or independent service provider.

Service: Any accommodation, trip, transfer, ticket, activity, program, visa service, coordination service, marketing service, or travel-related service.

Booking Request: A request submitted by the Customer that does not become confirmed until the confirmation requirements have been satisfied.

Booking Confirmation: The document, message, voucher, or ticket confirming final acceptance of the booking.

Specific Terms: Terms relating to a particular service, supplier, offer, or rate, including cancellation, amendment, refund, and no-show conditions.

3. Nature of EL HABASHY TRAVEL’s Business

EL HABASHY TRAVEL primarily operates as a tourism marketing, coordination, and facilitation platform providing access to travel, tourism, accommodation, leisure, and related services.

The Company’s role may vary from one transaction to another and may include acting as:

A marketer of a service provided by an independent supplier.
An intermediary or coordinator between the Customer and the Supplier.
A booking agent or collection agent acting on behalf of the Supplier.
A provider of administrative, marketing, or coordination services.
A contracting party in its own name for a specific service, where legally permitted and clearly stated in the quotation or Booking Confirmation.
A direct provider of certain services that fall within its permitted activities and responsibility.

The Company itself is not a hotel, airline, medical facility, embassy, consulate, insurance company, or carrier unless expressly stated otherwise in relation to a specific service.

Services requiring a specific tourism or professional license are provided through an appropriately licensed supplier, travel company, or entity, according to the nature of the service and applicable laws.

4. Identification of the Actual Service Provider

Where required or available, the quotation or Booking Confirmation will identify:

The actual service provider.
EL HABASHY TRAVEL’s role in the transaction.
The included services.
The price and payment method.
Amendment, cancellation, and refund terms.
Any material supplier-specific conditions.

The supplier’s name may be disclosed on the service page, quotation, invoice, voucher, ticket, or confirmation message.

5. Eligibility to Use the Services

Any person creating an account, making a booking, or entering into a financial obligation must be at least 18 years old.

An adult may make a booking on behalf of family members, employees, or other persons, provided that they are authorized to provide their data and accept the applicable terms on their behalf.

The booking holder is responsible for informing all travelers of the terms, details, schedules, and required documents.

6. Booking Requests

A service offered through the Platform may be:

Available for instant booking.
A booking request requiring review.
A request pending supplier confirmation.
A preliminary quotation.
A booking conditional upon payment or submission of documents.

Submitting a request, receiving an automated message, or making a payment does not mean that the booking is final unless a clear Booking Confirmation has been issued.

7. Booking Confirmation

A booking becomes confirmed after the necessary requirements have been satisfied, which may include:

Service availability.
Supplier approval.
Payment of the required amount.
Successful payment verification where required.
Issuance of a confirmation number, voucher, ticket, or confirmation letter.

The Customer must review the confirmation immediately upon receipt and notify the Company of any error without delay.

8. Prices and Availability

Prices for hotels, flights, packages, activities, and tourism services may change according to availability, demand, supplier pricing, currency movements, and seasonality.

A price is not guaranteed until the booking is completed and confirmation is issued, unless the quotation expressly states that the price is guaranteed for a specified period.

If the price changes or availability is lost before confirmation, the Company may offer the Customer:

The revised price.
A suitable alternative.
A different date or service type.
Cancellation of the unconfirmed request and refund of any amount collected for it.

The Customer is not required to accept the revised price or alternative.

9. Obvious Pricing Errors

If a clearly incorrect price or description appears due to a technical, typographical, or supplier-data error, the Company may correct the error before final confirmation.

If payment was collected for a request that could not be confirmed because of an obvious error, the Customer may choose between accepting the correct price or receiving a refund of the amount paid for the unconfirmed request.

The Company may not rely on this clause to justify deliberate errors or misleading advertising.

10. What the Price Includes

Each offer will specify the services included in the price.

No service, tax, meal, transfer, or activity should be assumed to be included unless expressly stated.

Some hotels or local authorities may require a deposit, city tax, resort fee, or entry fee to be paid directly upon arrival.

The Company aims to disclose such charges whenever reliable information is available, although certain fees may change by decision of the supplier or competent authority.

11. Currencies and Exchange Rates

Prices may be displayed in Egyptian Pounds or foreign currencies.

Where payment is made in a currency different from that of the Customer’s card or account, the bank or payment gateway may apply its own exchange rate and fees.

Converted values displayed for convenience are approximate unless expressly stated to be the final binding amount.

The Company is not responsible for currency differences or charges imposed by the bank or card issuer unless caused directly by an error attributable to the Company.

12. Payment Methods

Available payment methods may include:

Bank cards.
Bank transfers.
Electronic wallets.
Payment links.
Cash payments where available.
Installment plans through financing providers or banks.
Any other payment method approved by the Company.

Only official payment methods designated by the Company should be used.

The Company does not request customers to send full bank card numbers or CVV security codes through WhatsApp or email.

13. Transaction Verification

The Company may suspend a transaction or request additional information to verify the payer’s identity or authorization where there are indications of fraud or unauthorized use.

An unconfirmed transaction may be rejected or cancelled where:

It is declined by the bank or payment gateway.
The identity of the payment method holder cannot be verified.
There are indications of fraud or misuse.
The transaction violates applicable law or anti-money laundering requirements.
Incorrect information or documents have been submitted.

Any amounts collected in such circumstances will be handled in accordance with the reason for cancellation, applicable law, and the Refund Policy.

14. Deposits and Partial Payments

Some bookings may allow payment of a deposit or initial installment.

The remaining amount must be paid by the deadline stated in the quotation or confirmation.

Failure to pay on time may result in cancellation of the booking and application of the supplier’s terms, including partial or full loss of the deposit where this was disclosed before payment.

Payment of a deposit does not guarantee all elements of the booking except as expressly stated in the confirmation.

15. Customer Responsibility for Accuracy of Information

The Customer must review all information before confirmation, including:

Names exactly as shown in passports.
Nationality.
Date of birth.
Passport numbers.
Passport issue and expiry dates.
Travel dates.
Destination.
Room type.
Number of travelers and children’s ages.
Meals and requested services.

The Customer is responsible for costs resulting from incorrect or incomplete information supplied by them, including amendment fees, reissuance fees, or price differences.

Where the Customer supplied correct information and it is established that the Company entered or transferred it incorrectly, the Company is responsible for addressing its error to the extent required by law.

16. Supplier Terms

The supplier’s terms form part of the booking, particularly terms relating to:

Cancellation and amendment.
No-show.
Baggage.
Check-in and check-out times.
Age requirements.
Deposits.
Dress codes or entry rules.
Health requirements.
Tickets and events.
Documents and visas.

Where a general term conflicts with a specific term clearly disclosed to the Customer before payment, the specific term will apply to the extent permitted by law.

17. Hotels and Accommodation

Accommodation services are subject to the policies of the relevant hotel or property, including:

Check-in and check-out times.
Children’s policies.
Extra beds.
Meals.
Deposits.
Use of facilities.
Smoking rules.
Pets.
Conduct rules.

Hotel classifications vary from one country to another.

Images and descriptions are based on information provided by the hotel or supplier, and certain facilities may change due to maintenance, seasonality, or operational circumstances.

18. Special Requests

Requests concerning views, floors, bed types, connecting rooms, early check-in, or late check-out remain unguaranteed requests unless confirmed in writing by the supplier.

The Company will attempt to forward the request to the supplier, but recording the request does not guarantee that it will be fulfilled.

19. Flights and Transportation

Flight tickets and transportation services are subject to the carrier’s rules and applicable fare class.

The traveler is responsible for:

Arriving sufficiently early.
Carrying the required documents.
Reviewing departure terminals and schedules.
Complying with baggage rules.
Meeting transit and entry requirements.

The carrier may change the schedule, route, arrival point, or type of transportation in accordance with its rules and applicable law.

Where the Company is not the actual carrier, it may assist the Customer in communication and obtaining available alternatives but cannot guarantee the carrier’s decision.

20. Trips, Activities, and Events

Day trips, activities, events, tickets, yachts, concerts, and sporting events are subject to the organizer’s terms and specified schedules.

Some tickets may be issued in the traveler’s name and may be non-transferable or non-cancellable.

The Customer must comply with entry, age, dress, security, and attendance requirements.

The Company is not responsible for refusal of entry resulting from the Customer’s breach of the organizer’s rules or submission of incorrect information.

21. Visas and Travel Documents

Visa-related services may include marketing, consultation, document review, coordination, appointment booking, or forwarding files to a travel company, visa center, or competent authority.

The decision to approve or refuse a visa, determine its duration or type, and determine the processing time rests solely with the relevant governmental authority, embassy, consulate, or other competent sovereign authority.

The Company does not guarantee issuance of a visa or issuance within a specific timeframe.

The traveler is responsible for ensuring:

Passport validity.
Accuracy of submitted documents.
Required visas.
Entry and transit requirements.
Vaccination or health requirements.
Travel permissions for minors.
Any legal restrictions relating to travel.

22. Hajj and Umrah

Hajj or Umrah programs requiring a license are provided only through licensed travel companies or authorized entities and in accordance with official systems and regulations.

The program or Booking Confirmation will identify the licensed operating travel company where required.

EL HABASHY TRAVEL may market, coordinate, or refer the Customer to the licensed company and is not considered the licensed operator of the trip unless expressly stated and the necessary license is held at the time of delivery.

23. Medical Tourism

Depending on the offer, the Company’s role in medical tourism services is limited to marketing, coordination, accommodation booking, transportation, or appointment scheduling.

The Company does not provide medical diagnoses or treatment advice and does not guarantee the outcome of any medical treatment or procedure.

The healthcare facility and treating physician remain responsible for diagnosis, treatment, medical approvals, and the quality of medical services.

24. Insurance

Where travel or medical insurance is offered, the insurance contract is between the Customer and the identified insurance company.

Coverage, exclusions, and claims are subject to the terms of the insurance policy.

Marketing the policy or assisting with its issuance does not guarantee acceptance of any claim.

25. Cancellation and Refunds

Cancellations and refunds are subject to:

The terms of the selected rate.
Supplier terms.
The date the request is submitted.
Type of service.
Whether the service has already been performed.
The Company’s role in the transaction.
The Cancellation Policy.
The Refund Policy.

There is no single cancellation rule applicable to all bookings.

26. Complaints

Complaints may be submitted to:

The complaint should include the booking number, a description of the issue, and supporting documents.

The Company aims to review complaints, communicate with the supplier where necessary, and provide an initial response within a reasonable period.

Submitting a complaint to a competent authority does not prevent attempts to resolve the matter amicably.

27. Company Responsibility

The Company is responsible for its own direct errors and express obligations, including:

Collecting and managing payments in accordance with its disclosed role.
Transmitting booking data correctly.
Performing services it has undertaken to provide directly.
Protecting data under its control.
Avoiding misleading advertising.
Handling complaints and amounts due in good faith.

Where the Company acts as an intermediary, it is not responsible for actions of an independent supplier that are outside the Company’s control, without prejudice to the Company’s responsibility for supplier selection, disclosure, collection of payments, or any other error attributable to the Company.

28. Limitation of Liability

To the maximum extent permitted by law, the Company’s liability for proven direct loss shall be limited to the value of the affected service or the amount of actual loss, as determined by the applicable legal rules.

No limitation of liability applies in cases of:

Fraud.
Intentional harm.
Gross negligence.
Personal injury arising from an error for which the Company is responsible.
Obligations that cannot legally be excluded or limited.

The Company is not liable for indirect losses, lost profits, or damage arising solely from the actions of the Customer, Supplier, authorities, or circumstances beyond reasonable control, except where applicable law provides otherwise.

29. Force Majeure

Force majeure and exceptional circumstances may include, by way of example:

Natural disasters.
Wars and civil unrest.
Epidemics.
Government decisions.
Border or airport closures.
Health restrictions.
Dangerous weather conditions.
General strikes.
Widespread booking or communication system failures.
Any event beyond the reasonable control of the parties.

The consequences of such an event will be determined according to applicable law, supplier terms, and whether the service can be performed, modified, or refunded.

Force majeure does not release any party from refunding an amount that has become legally due, although it may affect the form or timing of the available remedy.

30. Use of the Platform

The Platform must not be used for:

Fraud.
Submission of forged documents.
Use of a payment method without authorization.
Hacking or unauthorized access.
Impersonation.
Publishing unlawful or abusive content.
Reselling services without authorization.
Misuse of offers or promotional codes.
Threatening or abusing employees or suppliers.

The Company may suspend an account or reject requests where there is a legitimate reason, while settling financial rights in accordance with applicable law.

31. Intellectual Property

Rights in the trademarks, logos, designs, original content, software, and marketing materials belong to the Company or their respective licensed owners.

Content may not be copied or reused commercially without prior written permission.

32. Electronic Communications

The User agrees to receive booking, confirmation, payment, amendment, and notification messages through email, telephone, WhatsApp, or electronic notifications.

Electronic messages, recorded acceptances, payment records, and correspondence may serve as evidence of the transaction to the extent permitted by law.

33. Amendments to These Terms

The Company may amend these Terms for future use due to changes in services, laws, or operating methods.

A material amendment will not apply retrospectively to a confirmed booking unless required by law, more favorable to the Customer, or accepted by the Customer.

34. Severability

If any provision is found to be invalid or unenforceable, the remaining provisions will remain in force.

The affected provision shall be applied to the maximum extent that makes it consistent with applicable law and its legitimate purpose.

35. Governing Law and Jurisdiction

These Terms are governed by the laws of the Arab Republic of Egypt.

The competent Egyptian courts shall have jurisdiction over disputes, subject to applicable jurisdiction rules and mandatory consumer rights.

B2B and B2B2C transactions are subject to the specific agreements entered into with partners, including any valid jurisdiction or arbitration clause.

Privacy Policy & Personal Data Protection

Last Updated: August 4, 2026

EL HABASHY TRAVEL respects the privacy of its customers, travelers, visitors, and partners and is committed to collecting and using personal data only to the extent necessary to provide services, protect transactions, improve the user experience, and comply with applicable law.

1. Data Controller

The entity responsible for this Policy is:

El Habashy Tourism & Investment – Single-Member Limited Liability Company

Commercial Registration No.: 34563
Tax Registration No.: 781739608

Legal Affairs & Privacy Requests:
legal@elhabashytravel.com

General Email:
info@elhabashytravel.com

2. Scope of This Policy

This Policy applies to personal data collected through:

The website.
Current or future applications.
Customer accounts.
Booking forms.
WhatsApp.
Email.
Telephone calls.
Booking offices and centers.
Social media platforms.
Events and exhibitions.
B2B and B2B2C portals.
Supplier integrations.
Any current or future channel used by the Company.

3. The Company’s Role in Processing Personal Data

Depending on the nature of the service, the Company may act as:

A Data Controller where it determines the purposes for which personal data is used.
A Data Processor acting on behalf of a partner or company.
A Joint Controller with a supplier or partner in certain transactions.

The Company’s role is determined according to the nature of the service and the applicable contractual arrangements.

4. Personal Data We May Collect

The personal data we may collect includes:

Identity Data

Name, date of birth, nationality, gender, photograph, signature, national identification number, passport details, residence permit, and visa information.

Contact Data

Telephone number, email address, physical address, country of residence, and social media accounts.

Travel Data

Destinations, travel dates, hotels, rooms, flights, activities, accompanying travelers, transfer requests, and preferences.

Payment Data

Transaction value, currency, payment method, transaction status, reference numbers, invoices, and refund information.

Card information may be processed directly by a bank or payment gateway. The Company does not retain full card numbers or CVV security codes unless this takes place through an approved system permitted by applicable law and security standards.

Health and Sensitive Data

This may include information concerning disabilities, allergies, health conditions, dietary requirements, or medical assistance.

Such data is collected only where necessary and subject to appropriate consent or another valid legal basis.

Visa-Related Data

This may include financial, employment, family, and banking documents, account statements, photographs, employment letters, and any documents required by the competent authority.

Technical Data

IP address, device type, browser, operating system, device identifiers, usage records, login times, and pages visited.

Communications

Messages, inquiries, complaints, documents, and telephone calls.

Certain calls may be recorded for quality assurance, training, or transaction verification purposes after appropriate notice is provided where required.

Corporate Data

Company name, details of its representatives, licenses and registrations, invoice information, accounts, commissions, and booking records.

5. Sources of Personal Data

We may obtain personal data:

Directly from the data subject.
From the booking holder.
From an employer or business partner.
From a travel company or supplier.
From a hotel, airline, or carrier.
From a payment gateway or bank.
From embassies or visa application centers where legally permitted.
From social media platforms.
Through cookies.
From lawful public sources.

Where a person provides data relating to another individual, they confirm that they are authorized to do so.

6. Purposes of Processing

We use personal data to:

Create and manage accounts.
Prepare quotations.
Process booking requests.
Send relevant information to suppliers.
Issue confirmations, tickets, and vouchers.
Process payments.
Process amendments, cancellations, and refunds.
Communicate before, during, and after travel.
Provide customer support.
Review travel and visa documentation.
Prevent fraud.
Protect systems and accounts.
Comply with legal and tax requirements.
Establish, exercise, or defend legal rights.
Improve the Platform.
Prepare statistics and analytics.
Send marketing offers where appropriate consent has been obtained.
Provide personalized services based on customer preferences.

7. Legal Basis for Processing

Depending on the circumstances, processing may be based on:

The data subject’s consent.
Taking steps at the customer’s request before entering into a contract.
Performance of a booking or contract.
Compliance with a legal obligation.
Protection of a traveler’s interests in emergency situations.
Legitimate interests permitted by law.
Establishment, exercise, or defense of legal claims.

8. Required Personal Data

Certain personal data may be required in order to provide a service.

Failure to provide the necessary information may prevent the completion of a booking, visa application, ticket issuance, or other requested service.

9. Data Relating to Accompanying Travelers

The booking holder confirms that they are authorized to provide the personal data of accompanying travelers and that they have informed them about how their information will be used.

10. Children

Personal data relating to children must be provided by a parent, guardian, or authorized person.

Persons under the age of 18 may not independently complete a booking or enter into a financial obligation without the consent of their guardian.

11. Sharing Personal Data

We may share necessary personal data with:

Licensed travel companies.
Hotels.
Airlines.
Carriers.
Activity providers and organizers.
Medical facilities.
Insurance companies.
Embassies and consulates.
Visa application centers.
Government authorities.
Banks and payment gateways.
Hosting, technology, and security providers.
Customer service and communications providers.
Lawyers and accountants.
Judicial or regulatory authorities.

The Company does not sell customers’ personal data for monetary consideration.

12. Independent Suppliers

A supplier may act as an independent controller of personal data received for the purpose of delivering a service.

The supplier’s use of such data is governed by its own privacy policy.

The Company is not responsible for the supplier’s independent practices except to the extent that an error or breach is attributable to the Company.

13. International Data Transfers

It may be necessary to transfer traveler data to a destination country, transit country, booking system, or supplier located outside Egypt.

Such transfers are made only to the extent necessary to provide the service and in accordance with any legally required conditions, safeguards, or authorizations.

14. Marketing Communications

The Company may send offers and marketing communications where appropriate consent or another valid legal basis exists.

Users may unsubscribe at any time.

Unsubscribing from marketing communications does not affect necessary booking, confirmation, or travel-related notifications.

15. Cookies

The Platform uses cookies to operate the website, save preferences, analyze performance, and measure campaigns.

Consent will be obtained for non-essential cookies where required by law.

16. Data Retention

The Company retains personal data for as long as necessary for booking and service purposes, tax and accounting obligations, dispute resolution, and fraud prevention.

When the information is no longer required, it will be deleted, destroyed, or anonymized unless continued retention is required by law.

17. Data Security

The Company takes appropriate measures to protect personal data, including:

Restricting access.
Protecting accounts.
Using passwords and access permissions.
Maintaining backups.
Encrypting communication channels where possible.
Updating systems.
Training employees.
Requiring confidentiality from employees.
Reviewing suppliers.
Responding to security incidents.

No electronic system can be guaranteed to be completely secure. Responsibility will be determined according to the cause of the incident and the extent to which each party complied with reasonable security measures.

18. Data Security Incidents

In the event of a security incident, the Company will seek to:

Contain the incident.
Determine its scope.
Protect affected individuals.
Take corrective measures.
Notify the relevant authorities and individuals where legally required.

Security concerns may be reported to:

19. Data Subject Rights

Subject to applicable legal requirements and limitations, a data subject may have the right to:

Request information about personal data held by the Company.
Request access to personal data.
Request a copy of personal data.
Request correction.
Request completion of incomplete information.
Request deletion where legally permitted.
Withdraw consent.
Object to marketing communications.
Request restriction of certain processing activities.
Submit a complaint.
Object to certain automated decisions.
Exercise any other right granted by applicable law.

20. Submitting a Privacy Request

Privacy requests should be sent to:

Please use the following email subject:

Personal Data Request

The Company may request appropriate information to verify the identity of the person submitting the request before disclosing personal data.

21. Refusal of Certain Requests

A request may be refused in whole or in part where:

The identity of the requester cannot be verified.
The request concerns another person’s data.
The request conflicts with a legal obligation.
It may prejudice an investigation, dispute, or legal defense.
It conflicts with the performance of an existing booking.
The request is repetitive or abusive to the extent permitted by law.

22. External Links

External websites and applications are not governed by this Policy.

Users should review the privacy policy of each third party before providing personal data to them.

23. Updates to This Policy

This Policy may be updated due to changes in services, laws, or technologies.

The date of the latest update will be displayed at the top of the page.

24. Contact Information

Privacy & Legal Affairs:
legal@elhabashytravel.com

Support:
support@elhabashytravel.com

Documents:
documents@elhabashytravel.com

Privacy Policy

Cookie Policy

Last Updated: August 4, 2026

EL HABASHY TRAVEL uses cookies and similar technologies to operate and secure the website and improve the user experience.

1. What Are Cookies?

Cookies are small files stored on a user’s device when visiting a website. They help remember certain information and preferences.

2. Types of Cookies We Use

Essential Cookies

These cookies are used to:

Operate the website.
Enable login.
Maintain user sessions.
Protect accounts.
Complete bookings.
Prevent fraud.

These cookies cannot be disabled through the consent tool where they are necessary to provide the requested service.

Preference Cookies

These cookies are used to remember settings such as language, currency, region, and other user preferences.

Analytics Cookies

These cookies help us understand how the website is used, measure performance, identify errors, and determine which pages are visited most frequently.

Advertising Cookies

These cookies may be used to measure advertising campaigns and display content or advertisements that are more relevant to the user.

Third-Party Cookies

Certain third parties, such as analytics providers, social media platforms, or payment providers, may use their own cookies in accordance with their respective policies.

3. Consent

Non-essential analytics or advertising cookies will not be activated before consent is obtained where required by applicable law.

The cookie consent tool should provide the following options:

Accept All
Reject Non-Essential Cookies
Customize Preferences

4. Managing Cookies

Users may change their cookie preferences or delete cookies through their browser settings.

Disabling essential cookies may prevent certain website features from functioning properly or may make it impossible to complete a booking.

5. Cookie Retention

Cookies may include:

Session Cookies, which expire when the browser is closed.
Persistent Cookies, which remain on the device for a specified period or until deleted.

6. Contact Us

For questions regarding this Cookie Policy, please contact:

documents@elhabashytravel.com

سياسة ملفات تعريف الارتباط
Cookies Policy

Visa & Travel Documents Policy

Last Updated: August 4, 2026

1. Nature of the Service

EL HABASHY TRAVEL may provide marketing, coordination, or administrative assistance related to visa services, either directly or through a travel company, visa center, or specialized service provider.

2. No Guarantee of Visa Approval

The Company does not guarantee:

Approval of the application.
Processing time.
The date on which a decision will be issued.
Visa validity period.
Number of permitted entries.
Entry of the traveler into the destination country.

All such decisions remain solely within the authority of the relevant embassy, consulate, or immigration authority.

3. Documents

The Customer is responsible for providing accurate, complete, and up-to-date documents.

The Company may review documents for administrative or formal completeness, but such review does not constitute a guarantee of approval.

4. Incorrect or Suspicious Documents

The Company reserves the right to refuse to process any document that appears forged, fraudulent, or suspicious and may report it to the competent authority where legally required.

5. Fees

Fees may include:

Embassy fees.
Visa application center fees.
Appointment fees.
Translation fees.
Insurance fees.
Document review fees.
Travel company or supplier fees.
Company service fees.

Refundable and non-refundable fees will be identified before payment.

6. Visa Refusal

Visa refusal does not automatically entitle the Customer to a refund of governmental fees or charges for services already performed.

Travel bookings are not automatically cancelled in the event of visa refusal.

7. Travel Dates

Customers are advised not to purchase non-refundable travel services before the visa is issued unless they expressly accept the associated risk in writing.

8. Passport Requirements

The Traveler is responsible for ensuring that the passport is valid, has the required number of blank pages, and meets the destination country’s requirements.

9. Inquiries

Visa-related inquiries should be sent to:

visa@elhabashytravel.com

Documents should be sent to:

Sensitive documents should not be sent to any unauthorized email address or communication channel.

Complaints Policy

Last Updated: August 4, 2026

1. Submitting a Complaint

Complaints should be sent to:

Please include the booking number in the email subject line.

2. Required Information

The complaint should include:

Name of the complainant.
Booking number.
Telephone number.
A clear description of the issue.
Relevant date.
Amount in dispute.
Supporting documents, photographs, and correspondence.

3. Complaint Review

The Company will:

Register the complaint.
Review the supporting documents.
Contact the relevant department.
Contact the supplier where necessary.
Request additional information if required.
Provide a response or available solution.

4. Response Time

The Company aims to provide an initial response within three business days, unless the complaint requires urgent investigation or information from an external supplier.

An initial response does not necessarily constitute the final decision.

5. Complaints During Travel

The Customer should notify both the Company and the relevant supplier as soon as an issue arises during the trip so that there is an opportunity to resolve it.

It may be difficult to provide compensation for an issue reported only after the service has ended where the matter could reasonably have been addressed at the time.

6. Amicable Resolution

The Company seeks to resolve disputes amicably before resorting to legal proceedings, without limiting or waiving the Customer’s legal rights.

7. Legal Complaints

Legal correspondence should be sent to:

payment@elhabashytravel.com

8. Financial Disputes

Payment-related issues should be sent to:

Refund requests should be sent to:

refund@elhabashytravel.com

Complaints & Dispute Resolution Policy

Frequently Asked Questions

1. What is EL HABASHY TRAVEL?

EL HABASHY TRAVEL is a brand owned by El Habashy Tourism & Investment and operates in travel marketing, coordination, booking, and related tourism services.

2. Is the Company the direct travel operator for all services?

No. The Company’s role may vary depending on each transaction.

It may act as a marketer, intermediary, coordinator, booking agent, collection agent, or may provide certain services in its own name within the scope of its activities and applicable law.

3. Who actually provides the hotel or flight service?

The hotel, airline, carrier, or supplier identified in the booking is the actual service provider.

4. Who operates tourism programs that require a license?

They are operated through a licensed travel company or authorized entity.

5. Does payment mean that my booking is confirmed?

Not always.

A booking becomes confirmed once a confirmation number, voucher, ticket, or final confirmation message has been issued.

6. Why did the price change?

Because travel, hotel, and flight prices are dynamic and may change until final confirmation.

7. What happens if the price changes before confirmation?

You may accept the new price, choose an alternative, or cancel the unconfirmed request and receive a refund of the amount collected for it.

8. Do prices include taxes?

This depends on the details of the offer.

Some local charges may be payable upon arrival.

9. Can I pay in a foreign currency?

Multiple currencies may be available. Exchange-rate differences are subject to the bank or payment gateway.

10. What payment methods are available?

Available methods are shown during booking and may include bank cards, transfers, electronic wallets, and payment links.

11. Should I send my card details through WhatsApp?

No.

Do not send your full card number or CVV through WhatsApp or email.

12. How do I know that my booking is confirmed?

You will receive a confirmation number, voucher, or ticket from:

confirmation@elhabashytravel.com

or through an official booking channel.

13. How can I modify my booking?

Contact:

booking@elhabashytravel.com

Amendments may involve fees or price differences.

14. Can I change the traveler’s name?

This depends on the supplier’s terms.

A name change may not be permitted or may require cancellation and reissuance.

15. How do I cancel my booking?

Send your booking number and cancellation request to:

booking@elhabashytravel.com

or:

payment@elhabashytravel.com

16. Are all bookings cancellable?

No.

Some bookings are flexible, some are subject to fees, and others are non-refundable.

17. When are cancellation fees calculated?

Based on the time the request is received and processed by the supplier.

18. What happens in case of a no-show?

You may lose part or all of the booking value, depending on the supplier’s terms.

19. When will I receive my refund?

After the refund amount has been approved and all applicable requirements have been completed.

Where the Company acts as an intermediary, processing may begin after the supplier returns the funds.

20. How long does a refund take?

Refunds are generally processed within 14 business days after eligibility has been completed and the funds have been received from the supplier where the Company acts as an intermediary.

The bank may require additional time.

21. Where will the refund be sent?

To the original payment method whenever possible.

22. Are bank fees refundable?

Only if they are refunded by the bank or payment gateway, or where required by law.

23. Will I receive a full refund?

This depends on the booking terms, supplier fees, and the value of any services already provided.

24. What should I do if I was charged twice?

Send proof of both transactions to:

25. Do you guarantee visa approval?

No.

Visa decisions are made by the embassy, consulate, or relevant governmental authority.

26. Are visa fees refunded if the visa is refused?

Governmental fees, appointment fees, and charges for services already performed are generally non-refundable.

27. Does visa refusal automatically cancel my hotel or flight?

No.

Each booking must be cancelled separately according to its own terms.

28. Where should I send visa documents?

To:

documents@elhabashytravel.com

in accordance with the Visa Team’s instructions.

29. Should I send my passport to any employee?

No.

Send it only through an official channel confirmed by the Company.

30. Who operates Hajj and Umrah programs?

A licensed travel company or authorized entity in accordance with official regulations.

31. Do you provide medical advice?

No.

The Company’s role in medical tourism is limited to coordination and marketing. Diagnosis and treatment remain the responsibility of the doctor and healthcare facility.

32. Are special hotel requests guaranteed?

No.

They become guaranteed only when confirmed in writing by the hotel.

33. Are hotel star ratings standardized worldwide?

No.

Hotel classification standards vary from one country to another.

34. Can someone under 18 make a booking?

A person under 18 may not independently enter into a financial obligation without a parent, guardian, or legal representative.

35. Can I book for someone else?

Yes, provided that you are authorized to provide their information and accept the applicable terms on their behalf.

36. Who is responsible for passport information?

The Customer is responsible for providing and reviewing accurate information.

The Company is responsible where it is proven that it received correct information but entered it incorrectly.

37. What happens if the airline changes the schedule?

The Company will assist you in identifying available alternatives in accordance with the carrier’s terms and applicable law.

38. What happens if the supplier cancels the service?

An alternative, date change, refund, or another available solution may be offered according to the booking terms.

39. Do you sell customer data?

No.

The Company does not sell customers’ personal data for money.

40. How can I request deletion of my personal data?

Send your request to:

with the subject:

Personal Data Request

41. How do I report a security issue?

Send it to:

42. How do I submit a complaint?

Send it to: